Welcome to Watch How. These Terms and Conditions govern your access to and use of our website, products, and professional services. By accessing our website or engaging our services, you agree to comply with these Terms.
1. Company Information.
Watch How is a technology consulting and software development company providing software development, AI solutions, digital marketing, sales automation, consulting, and related professional services.
2. Acceptance of Terms.
By using this website, requesting a proposal, or engaging our services, you agree to these Terms and all applicable laws and regulations.
3. Services.
Our services include web, mobile, custom software and MVP development; AI and machine learning; e-commerce; UI/UX; QA and testing; digital marketing; and sales automation.
The scope, pricing, and timelines for each project are governed by separate agreements or proposals.
4. Client Responsibilities.
Clients must provide accurate information, required materials, and timely feedback; review deliverables promptly; maintain appropriate access credentials; and hold the rights to content they provide. Client-caused delays may affect delivery timelines.
5. Intellectual Property.
Unless agreed otherwise in writing, Watch How retains its proprietary methodologies, libraries, templates, frameworks, and reusable code. Upon full payment, clients receive the ownership or licensed rights defined in the project agreement. Third-party software remains subject to its own licences.
6. Payments.
Payment terms are outlined in individual proposals. Invoices must be paid within the agreed period. Late payments may result in suspended work or delayed delivery.
7. Confidentiality.
Both parties agree to keep confidential information private and not disclose it except where required by law.
8. Limitation of Liability.
To the fullest extent permitted by law, Watch How shall not be liable for indirect, incidental, consequential, or special damages arising from use of our services or website. Our maximum liability shall not exceed fees paid for the affected services.
9. Warranties.
We provide services with reasonable skill and care, but cannot guarantee uninterrupted website availability, error-free software, specific commercial outcomes, search rankings, or marketing performance.
10. Termination.
Either party may terminate a project according to the agreed contract. Outstanding invoices remain payable upon termination.
11. Governing Law.
These Terms are governed by the laws applicable to the jurisdiction in which the contracting Watch How entity operates, unless otherwise agreed in writing.
12. Changes and Contact.
Watch How may update these Terms periodically. Continued use of our website constitutes acceptance of revised Terms.
Watch How — Email: info@watchhow.co — Phone: +60 17-707 2594
13. Service Level Agreement — Support Hours.
Standard support is available Monday–Friday, 9:00 AM–6:00 PM local business hours. Emergency support may be available under separate agreements.
14. Service Level Agreement — Response Targets.
Critical issues, such as a website being unavailable: within 2 hours. High priority major functionality issues: within 4 business hours. Medium priority feature issues: within 1 business day. Low priority minor bugs or enhancements: within 2 business days.
15. Service Level Agreement — Maintenance.
Maintenance may include security updates, performance optimisation, bug fixes, monitoring, and backups where included.
16. Service Level Agreement — Exclusions.
This SLA does not cover third-party outages, client-side errors, force majeure events, or unsupported software modifications.
Watch How — Email: info@watchhow.co — Phone: +60 17-707 2594
17. Acceptable Use Policy — Prohibited Uses.
Users must not use services for unlawful purposes; attempt unauthorised access; distribute malware; interfere with platform security; reverse engineer proprietary systems where prohibited; upload illegal or infringing content; or use services for spam or fraud.
Watch How reserves the right to suspend or terminate services for misuse.
Watch How — Email: info@watchhow.co — Phone: +60 17-707 2594
18. Refund & Cancellation Policy — Project Deposits.
Deposits secure project scheduling and resource allocation. Deposits are generally non-refundable once work has commenced.
19. Refund & Cancellation Policy — Cancellation Before Work Begins.
Clients may cancel before project commencement. Administrative fees may apply.
20. Refund & Cancellation Policy — Cancellation After Work Begins.
Clients remain responsible for completed work, approved milestones, third-party costs, and licensed software purchased.
21. Refund & Cancellation Policy — Subscription Services.
Monthly retainers require 30 days’ written notice unless otherwise agreed. Services remain active during the notice period.
22. Refund & Cancellation Policy — Refund Eligibility.
Refunds may be considered for duplicate payments or where required by applicable law.
Refunds are not available simply because expected business outcomes were not achieved, provided the agreed services were delivered.
23. Refund & Cancellation Policy — Contact Us.
Watch How — Email: info@watchhow.co — Phone: +60 17-707 2594
24. Website Disclaimer — Information and Liability.
While Watch How strives to keep information accurate and current, we make no guarantees regarding completeness, accuracy, suitability, or availability.
Professional advice should be obtained before making business decisions based on website content. Watch How is not liable for losses arising from reliance on information published here.
Watch How — Email: info@watchhow.co — Phone: +60 17-707 2594
25. Accessibility Statement — Our Commitment.
We continually improve accessibility by following recognised web accessibility practices where feasible, improving keyboard navigation and readability, supporting screen readers where practical, and maintaining responsive design.
If you encounter an accessibility barrier, please contact us so we can improve your experience.
Watch How — Email: info@watchhow.co — Phone: +60 17-707 2594
26. Security Policy — Security Practices.
We use encrypted data transmission (HTTPS), secure cloud infrastructure, access controls and authentication, regular software updates, vulnerability monitoring, least-privilege staff access, and secure backup procedures where applicable.
Although no system can guarantee absolute security, Watch How continually reviews and enhances its measures to reduce risk and protect client data.
Watch How — Email: info@watchhow.co — Phone: +60 17-707 2594